Shipping & Returns

Wags And Whimsy Boutique's Shipping, Return & Refund Policy: A Simple Guide

Welcome to Wags And Whimsy Boutique’s Shipping, Return, and Refund Policy! Below is an easy-to-understand breakdown of how things work when you make a purchase.

1. General Policy Overview

• Acceptance of Policy: By using Wags And Whimsy Boutique’s website / services, you agree to our policies. If you don't accept them, you cannot use our website / services.
• Supplier’s Return & Refund Policies: Each supplier has their own return and refund rules, which will be listed on the product page. If there’s a conflict between the supplier's rules and Wags And Whimsy Boutique's, Wags And Whimsy Boutique’s policy will apply.

2. How to Request a Return or Refund

• Timeframe for Requests: You can ask for a return or refund within 14 days of receiving your order (unless otherwise stated by the supplier). After that, the supplier is not obligated to help.
• Order Cancellation Before Shipping: If your order hasn’t been shipped yet, you can cancel it. You can do this by contacting Wags And Whimsy Boutique's customer service. Note: Some suppliers don’t allow cancellations before shipment.
• Supplier Response Time: If you cancel before shipping, the supplier must approve or deny the request within 3 business days.

3. Issues After Shipment

• Order Not Shipped on Time: If the supplier can’t ship your order within the expected timeframe, they may cancel your order and issue a refund.
• Damaged or Broken Items: If you receive items that are damaged or broken, provide proof (like photos) within the 14 day return period. The supplier will send you a prepaid return label within 3 business days to send the item back. Once the return is in transit, you’ll get a refund.

4. Non-Defective Returns

• No Returns for Change of Mind: If you simply change your mind or order the wrong item, the supplier doesn’t have to accept the return. If they do accept it, they may charge a restocking fee, which will not exceed 35% of the order price.
• Warranty Issues: Wags And Whimsy Boutique does not require suppliers to offer a warranty. Check the product page for details.

5. Refund Timeframes

• Refund Timing: Once a refund is agreed to, the supplier must issue it within 3 business days. If they don’t, Wags And Whimsy Boutique will take care of the refund.
• Redelivery Timeframe: If your order needs to be redelivered, the supplier must send it out within 5 business days.

6. Providing Proof for Returns/Refunds

• Evidence: You must provide clear proof (like photos or videos) to show the issue with your product. If you can’t provide proof, the supplier or Doba can reject your return/refund request.
• Doba’s Decision: Doba will decide if the evidence is clear enough.

7. Specific Refund Scenarios

• Unshipped Orders:

  • If your order isn’t shipped within the stated processing time, you can request a refund.
  • If you ask for a refund within the stated processing time, the supplier has 3 business days to respond.
  • If they don’t respond, Wags And Whimsy Boutique will issue a refund.

• Shipped Orders:

  • If your order has shipped and you request a refund, the supplier has 10 business days to respond.
  • If they don’t respond, Wags And Whimsy Boutique will issue a refund.

8. Special Situations

• Goods Returned in Transit: If your package is returned to the supplier during shipping, they should issue a refund within 3 business days of receiving your request. If you want the item redelivered, the supplier should do so within 5 business days.

• Destroyed Goods: If your order is destroyed in transit, and you have proof from the delivery service (like a screenshot), the supplier must either refund your order within 3 business days or send a replacement within 5 business days.

• Wrong Shipping Information: If you provide incorrect shipping info, contact the supplier or Wags And Whimsy Boutique customer service as soon as possible to correct it. However, if the order has already shipped, you may need to pay for redelivery if the package is sent to the wrong address.

9. Defective or Wrong Items

• Defective Items: If your item arrives damaged, broken, or not as described, take pictures or videos and submit them to the supplier or Wags And Whimsy Boutique. The supplier will check the proof and respond within 3 business days.
  • If the proof is clear, the supplier will either refund you within 3 business days or send a replacement within 5 business days.
  • If the item needs to be returned, the supplier will provide a prepaid return label within 3 business days.

10. Shipping Problems

• Invalid Tracking Information: If the tracking number is wrong, and the supplier doesn’t fix it within 4 business days, Wags And Whimsy Boutique will refund your order.

• No Tracking Updates: If the tracking info doesn’t update for more than 7 business days, you can request a refund, and the supplier must issue it within 3 business days.

• Shipping Delays: If your package is delayed by more than 10 days and there’s no update, you can request a refund, and the supplier must issue it within 3 business days.

11. Special Situations (Holidays, Weather, etc.)

• If there are delays due to holidays, weather, or other unusual situations (like COVID-19), contact Wags And Whimsy Boutique's customer service or the supplier for assistance. We will try to help you as quickly as possible, but please allow up to 2 weeks for a decision in these cases.

12. Disputes

• If you’re unhappy with how your return or refund was handled, you can open a dispute with Wags And Whimsy Boutique for further help.

Contact Information:
If you need help or have any questions, please reach out to us at wagsandwhimsyboutique.com

This guide is designed to make Wags And Whimsy Boutique’s policies easier to understand. If you need more information, feel free to contact us!